Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

When you register an account with run133, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and KTP (Indonesian National Identity Card) details including ID number and issuing authority.
• Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code).
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account details), and transaction history (deposits, withdrawals, bet history).
• Verification Documents: Photographs or scans of your KTP, proof of address (utility bill, bank statement, government letter), and selfie verification photos for Know Your Customer (KYC) compliance.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Communication Records: Correspondence with our customer support team via live chat, email, or other communication channels including your questions, complaints, feedback, and our responses.

1.2 Information We Collect Automatically

When you access and use run133 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system (Windows, Android, iOS), browser type and version, screen resolution, device identifiers (IMEI, device ID).
• Usage Data: Pages visited, games played, betting activity (sports bets, casino games, togel wagers), time spent on platform, clickstream data, navigation patterns, search queries.
• Location Data: Approximate geographic location derived from IP address (country, city, region) to verify compliance with our terms of service and to personalize content relevant to Indonesian users.
• Cookies and Tracking Technologies: We use cookies (small text files stored on your device), web beacons, pixels, and similar tracking technologies to remember your preferences, maintain session state, analyze platform performance, and deliver targeted content. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

1.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) provide transaction confirmation data when you deposit or withdraw funds.
• Game Providers: Third-party game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming) share gameplay data and bet results for casino games and slots.
• Fraud Prevention Services: We use third-party fraud detection and identity verification services to screen accounts for suspicious activity, duplicate accounts, and compliance with anti-money laundering regulations.
• Marketing Partners: If you access run133 through an affiliate link or promotional campaign, we may receive referral information from our marketing partners.

2. How We Use Your Information

run133 uses your personal information for the following purposes:

2.1 Account Management and Service Delivery

• Create and maintain your user account
• Verify your identity and age (21+ requirement) through KYC procedures
• Process deposits and withdrawals in Indonesian Rupiah (Rp) via your chosen payment method
• Enable you to place bets on sports (BRI Liga 1, EPL, La Liga, Champions League), play casino games (baccarat, roulette, Teen Patti, Andar Bahar), spin slots, and participate in togel lotteries
• Settle bets and credit winnings to your account
• Provide customer support and respond to your inquiries
• Maintain secure login sessions and protect your account from unauthorized access

2.2 Compliance and Legal Obligations

• Comply with international gambling regulations including KYC and anti-money laundering (AML) requirements
• Verify that you meet eligibility criteria (21+ age, Indonesian residency)
• Detect and prevent fraud, bonus abuse, account sharing, and other prohibited activities
• Respond to legal requests from law enforcement, regulatory authorities, or courts
• Enforce our Terms & Conditions and other platform policies
• Maintain transaction records and audit trails as required by our Curacao eGaming license

2.3 Platform Improvement and Analytics

• Analyze user behavior to improve website functionality, game selection, and user experience
• Monitor platform performance, identify technical issues, and optimize loading speeds
• Conduct statistical analysis and market research to understand betting trends, popular sports/games, and user preferences
• Test new features, games, and betting markets before full deployment
• Generate aggregated, anonymized reports for internal business intelligence (no individual identification)

2.4 Marketing and Communications

• Send promotional emails about bonuses, free bets, cashback offers, and new game releases
• Notify you about changes to our terms, privacy policy, or service features
• Send transaction confirmations, withdrawal notifications, and account alerts
• Deliver personalized content and offers based on your gaming preferences and history
• Invite you to participate in tournaments, leaderboard competitions, and VIP programs

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting customer support at [email protected]. Opting out of marketing does not affect essential transactional emails (deposit confirmations, withdrawal notifications, security alerts).

2.5 Responsible Gaming

• Monitor betting patterns and gameplay behavior to identify potential problem gambling indicators
• Implement self-exclusion requests, deposit limits, and session time limits as requested by users
• Provide access to responsible gaming resources and support services
• Enforce 21+ age restrictions and prevent underage gambling

3. How We Share Your Information

run133 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

3.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks and e-wallet providers receive your financial information (account numbers, transaction amounts) to process deposits and withdrawals.
• Game Providers: Third-party game studios receive your username and betting data to deliver casino games, slots, and live dealer experiences.
• KYC Verification Services: Third-party identity verification providers receive your KTP, proof of address, and selfie photos to conduct compliance checks.
• Cloud Hosting Providers: Your data is stored on secure cloud servers operated by trusted infrastructure providers with data centers meeting international security standards.
• Customer Support Tools: We use third-party live chat, ticketing, and CRM software to manage customer inquiries—these providers have limited access to your contact information and communication history.
• Analytics and Marketing Services: We share anonymized, aggregated usage data with analytics platforms (Google Analytics, similar tools) to measure website performance. No personally identifiable information is shared.

All service providers are contractually bound to protect your data, use it only for specified purposes, and comply with data protection regulations.

3.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or government authorities when:

• Required by law, legal process, or court order
• Necessary to comply with our Curacao eGaming license obligations
• Required to prevent fraud, money laundering, or other illegal activity
• Necessary to protect the safety, rights, or property of run133, our users, or the public

3.3 Business Transfers

If run133 undergoes a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred to the acquiring entity. You will be notified via email and/or prominent notice on our platform of any change in ownership or use of your personal information.

3.4 With Your Consent

In situations not covered above, we will only share your personal information with third parties if you provide explicit consent.

4. Data Security Measures

run133 employs robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security

• 256-bit SSL Encryption: All data transmitted between your device and our servers (login credentials, deposit information, personal details) is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal information is stored on secure servers with restricted physical and network access. Financial data (bank account numbers, card details) is encrypted at rest.
• Firewall Protection: Our infrastructure is protected by advanced firewalls, intrusion detection systems, and DDoS mitigation services.
• Password Security: User passwords are hashed using strong cryptographic algorithms (bcrypt, Argon2) and are never stored in plain text.
• Regular Security Audits: We conduct regular penetration testing, vulnerability assessments, and security audits by independent third-party cybersecurity firms.

4.2 Organizational Security

• Access Controls: Access to personal data is restricted to authorized employees and contractors who need the information to perform their job functions. All personnel sign confidentiality agreements.
• Employee Training: Staff receive regular training on data protection principles, privacy best practices, and security protocols.
• Incident Response Plan: We maintain a data breach response plan to quickly detect, investigate, and respond to security incidents.

4.3 Your Security Responsibilities

You also play a critical role in protecting your account:

• Use a strong, unique password and change it regularly
• Never share your login credentials with anyone
• Log out after each session, especially on shared or public devices
• Enable two-factor authentication (2FA) if available
• Be cautious of phishing emails or fake websites impersonating run133
• Report any suspicious account activity immediately to [email protected]

5. Data Retention

run133 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes:

5.1 Active Account Data

While your account is active, we retain all personal information, transaction history, betting records, and communication logs to provide ongoing service and comply with regulatory requirements.

5.2 Closed Account Data

If you close your account voluntarily, we will retain your information for a period of 5 years from the date of closure to comply with anti-money laundering regulations, tax reporting obligations, and to resolve any outstanding disputes or investigations. After 5 years, we will securely delete or anonymize your data unless longer retention is required by law.

5.3 Financial and Transaction Records

Transaction records (deposits, withdrawals, bets, winnings) are retained for 7 years in compliance with financial record-keeping regulations and our licensing requirements.

5.4 Marketing Data

If you opt out of marketing communications, we will retain your email address on a suppression list to ensure we do not inadvertently send you further marketing messages. This data is retained indefinitely unless you request full deletion.

6. Your Rights and Choices

As a run133 user, you have the following rights regarding your personal information:

6.1 Right to Access

You may request a copy of the personal information we hold about you. Contact [email protected] with the subject line "Data Access Request" and we will provide your data within 30 days in a commonly used electronic format.

6.2 Right to Correction

If your personal information is inaccurate or incomplete, you may update it through your account settings or by contacting customer support. You are responsible for ensuring your information remains current.

6.3 Right to Deletion

You may request deletion of your personal information, subject to the following conditions: (a) your account must be closed and all funds withdrawn; (b) we may retain certain information to comply with legal obligations, prevent fraud, or resolve disputes; (c) deletion may take up to 90 days to complete across all systems. To request deletion, contact [email protected] with the subject line "Data Deletion Request."

6.4 Right to Restriction

You may request that we restrict processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store but not actively use your information.

6.5 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time by clicking "unsubscribe" in marketing emails or contacting support. You may also object to processing based on legitimate interests by explaining your specific situation—we will evaluate and respond to your objection.

6.6 Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format (CSV, JSON) for transfer to another service provider. Contact [email protected] with the subject line "Data Portability Request."

6.7 Right to Withdraw Consent

Where we process your information based on consent (e.g., marketing communications, optional analytics), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

6.8 Right to Lodge a Complaint

If you believe run133 has violated your data protection rights, you may lodge a complaint with our Data Protection Officer at [email protected] or with the relevant data protection authority in your jurisdiction.

7. International Data Transfers

run133 operates internationally and may transfer your personal information to servers and service providers located outside Indonesia. When we transfer data internationally, we implement appropriate safeguards including:

• Standard contractual clauses (SCCs) approved by the European Commission
• Ensuring recipients are located in jurisdictions with adequate data protection laws
• Binding corporate rules for transfers within our corporate group
• Your explicit consent for specific transfers when required by law

By using run133 services, you acknowledge and consent to the international transfer of your personal information as described in this Privacy Policy.

8. Children's Privacy

run133 services are strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have collected information from a person under 21, we will immediately delete the account and all associated data. Parents or guardians who believe their child has created an account on run133 should contact us immediately at [email protected].

9. Cookies and Tracking Technologies

run133 uses cookies and similar tracking technologies to enhance your experience on our platform:

9.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Enable core functionality (login sessions, security, transaction processing). Cannot be disabled.	Session / 1 year
Performance Cookies	Collect anonymous usage data to analyze platform performance and identify technical issues.	1-2 years
Functional Cookies	Remember your preferences (language, currency, favorite games) for a personalized experience.	1 year
Targeting Cookies	Deliver personalized marketing content and measure advertising campaign effectiveness.	1-2 years

9.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling cookies may impair platform functionality and prevent you from accessing certain features. Refer to your browser's help documentation for specific instructions.

10. Changes to This Privacy Policy

run133 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email to your registered address and through a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of run133 services after notification of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of the platform and may request account closure and data deletion subject to our retention obligations.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to report a privacy concern, please contact us:

Email: [email protected]

Subject Line: "Privacy Inquiry" or specify your request type (Data Access Request, Data Deletion Request, etc.)

Support Hours: 24/7 (Peak hours: 08:00-22:00 WIB)

We will respond to all privacy-related inquiries within 30 days. For urgent security concerns (suspected account breach, unauthorized access), contact us immediately with the subject line "Security Alert" for priority handling.